You must be over 18 years of age and have the legal capacity to enter into binding contracts. You are also required to provide true and current personal data during the purchasing process.

No. Products purchased on this website are intended for personal use only and not for resale or distribution.

You can pay by bank transfer, credit/debit card or PayPal. Please note that each method has specific requirements and may involve different processing times.

Orders are generally shipped within 24/48 business hours after receiving payment. However, the maximum delivery time is 30 calendar days from order confirmation.

If a product is not available, we will contact you to inform you of a new delivery date or, failing that, we will cancel and refund the order.

You can pay by bank transfer, credit or debit card, and PayPal. Each method has its own requirements and may involve different processing times.

Yes. The store operates over an encrypted connection (HTTPS) and payments are processed through secure gateways. Your card data is handled directly by the payment provider and is not stored on our servers.

Yes. If you need an invoice, please email us at pons.shop@grup-pons.com with your order number and billing information.

The amount is charged upon order confirmation. If you choose bank transfer, the order will be prepared once payment is received.

We ship to Spain and European countries, with the exception of Switzerland and the United Kingdom. At the moment, we do not ship outside these destinations.

Orders are typically shipped within 24-48 business hours after payment is received. The maximum delivery time is 30 calendar days from order confirmation.

In-store pickup is free. For shipments to the Iberian Peninsula (Spain, Andorra, and Portugal), shipping is free on orders over €55 and costs €2.90 on orders under that amount. For other European destinations, shipping costs are calculated automatically at checkout based on the destination country. You can check the details in our shipping policy.

When your order ships, you will receive tracking information by email to check its status at all times.

If a product is unavailable, we will contact you to provide a new delivery date or, failing that, we will cancel and refund the order.

Yes. You have the right to return a product within 14 calendar days of receipt. The product must be in perfect condition, in its original packaging, and show no signs of use. To initiate a return, contact us.

You have 14 calendar days from the date you receive your order to exercise your right of withdrawal.

You must communicate your decision by written notice (postal mail or email), indicating the order details and the products you wish to return. You may use the withdrawal form template included in our terms of service.

Customized products, products that may deteriorate or expire quickly, or sealed products that have been unsealed after delivery for hygiene or health protection reasons, cannot be returned.

Once the return is received and verified, we will process the refund using the same payment method you used, within the legal period of 14 calendar days from the date you notified us of your withdrawal.

If the return is due to a defective product or an error in the order, we will cover the costs. For a return due to withdrawal (change of mind), the customer bears the return costs.

Contact us immediately. We will tell you how to return the product, which we will examine to determine if a refund or replacement is appropriate. The company covers the costs associated with defective products.

You can create your account from the access icon, by entering your email and a password. Having an account allows you to view your orders and speed up future purchases.

On the login screen, tap "Forgot your password?" and enter your email address to receive a reset link.

Log in to your account and edit your personal data and addresses in the corresponding section.

We produce extra virgin olive oil—including our high-phenolic collection JANIROC—as well as vinegars, wines, and cavas. You can view our entire range in our catalog.

From our own estate in southern Lleida. We are a fourth-generation family business with a 100% vertical model: we grow, harvest, mill, and bottle our own oil. You can learn about our history at About Us.

Some references in our range are EU Organic / CCPAE certified, and for some markets, USDA Organic (NOP) certified. You can see our selection at organic oils.

JANIROC is our collection of high-phenolic extra virgin olive oils. It includes organic monovarietals—Arbequina, Lecciana, Koroneiki, and soon, Arbosana—and coupages such as Jardí Varietal and AKL, made with early harvest olives and cold extraction. You can view it in the JANIROC collection.

Store it away from light, heat, and air: in a cool place, with the bottle tightly closed and away from heat sources. This will best preserve its aroma, flavor, and properties.

You can check the phenolic content of our high-polyphenol oils on each product page in the JANIROC collection. (Also link to the polyphenols page and the article "how to know the polyphenols in olive oil" when published.)

All our products are subject to the legal guarantee of conformity provided for by consumer regulations. As these are food products, each package also indicates its best-before date.

Write to us at pons.shop@grup-pons.com, call us at +34 973 730 525, or use the form on our contact page.

Write to us with your order details at pons.shop@grup-pons.com or from the contact page and we will help you resolve it as soon as possible. If you need to file a formal complaint, you can request the official complaint forms available for consumers. As a consumer in the European Union, you can also turn to an alternative dispute resolution body; the European Commission maintains the official list of dispute resolution bodies for each country.

On our blog and in our recipes section, we publish news, guides, and uses for our products.

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You can rate products and leave your review from each product's page, once you have received your order.

We are happy to help you. Write to us at pons.shop@grup-pons.com or from our contact page and we will reply as soon as possible.