Add the products you want to the cart, review the quantities, and click to complete your purchase. Enter your shipping details, choose a payment method, and confirm the order. You will receive an email with the confirmation and the details of your purchase.

You must be over 18 and have the legal capacity to enter into binding contracts. You also need to provide truthful, up-to-date personal information during the purchase process.

Confirmed orders cannot be changed or canceled directly from the website. If you need to change something, contact us as soon as possible: we can help you as long as the order has not entered the dispatch stage.

When you complete your purchase, you automatically receive a confirmation email with the order number and summary. If you cannot find it, check your spam folder or write to us and we will look into it.

The products in this online store are intended for personal use, not for resale or distribution. If you are a distributor, retailer, or HORECA professional and would like to work with our products, visit our professional area or write to us and we will assist you through the right channel.

You can pay by bank transfer, credit or debit card, and PayPal. Each method has its own requirements and may involve different processing times.

Yes. The store runs over an encrypted connection (HTTPS) and payments are processed through secure gateways. Your card details are handled directly by the payment provider and are not stored on our servers.

Yes. If you need an invoice, write to us at pons.shop@grup-pons.com with your order number and billing details.

The amount is charged when the order is confirmed. If you choose bank transfer, the order is prepared once payment has been received.

We ship to Spain and to European countries, with the exception of Switzerland and the United Kingdom. At this time we do not ship outside these destinations.

Orders are usually shipped within 24-48 business hours after payment is received. The maximum delivery time is 30 calendar days from order confirmation.

In-store pickup is free. For shipments to mainland Spain (Spain, Andorra, and Portugal), shipping is free on orders over €55 and costs €2.90 on smaller orders. For the rest of Europe, shipping costs are calculated automatically at checkout based on the destination country. You can find the details in our shipping policy.

When your order is dispatched, you will receive tracking information by email so you can check its status at any time.

If a product is unavailable, we will contact you to let you know a new delivery date or, failing that, we will cancel the order and issue a refund.

Yes. You have the right to return a product within 14 calendar days of receiving it. The product must be in perfect condition, in its original packaging, and unused. To start a return, contact us.

You have 14 calendar days from the day you receive your order to exercise your right of withdrawal.

You must notify us of your decision in writing (by post or email), stating your order details and the products you wish to return. You can use the model withdrawal form included in our terms of service.

Customized products cannot be returned, nor can products that may deteriorate or expire quickly, or sealed products that have been opened after delivery for reasons of hygiene or health protection.

Once we have received and checked the return, we process the refund using the same payment method you used, within the legal period of 14 calendar days from the day you notify us of your withdrawal.

If the return is due to a defective product or an error in the order, we cover the costs. In a return by withdrawal (change of mind), the customer covers the return shipping costs.

Contact us right away. We will tell you how to return the product, which we will examine to determine whether a refund or replacement applies. Costs associated with defective products are covered by the company.

You can create your account from the login icon by entering your email address and a password. Having an account lets you check your orders and speed up future purchases.

On the login screen, click "Forgot your password?" and enter your email address to receive a reset link.

Log in to your account and edit your personal details and addresses from the relevant section.

We produce extra virgin olive oil, including our high-phenolic collection JANIROC, as well as vinegars, wines, and cavas. You can see the full range in our catalog.

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From our own estate in southern Lleida. We are a fourth-generation family business with a fully vertically integrated model: we grow, harvest, mill, and bottle our own oil. You can read our story on About us.

Certain products in our range hold European organic certification (EU Organic / CCPAE) and, for some markets, USDA Organic certification (NOP). You can see our selection in organic oils.

JANIROC is our collection of high-phenolic extra virgin olive oils, and its name is a tribute to the fifth generation of the Pons family. It includes organic monovarietals (Arbequina, Lecciana, Koroneiki, and soon Arbosana) and blends such as Jardí Varietal, made with more than 200 olive varieties grown in our own Varietal Garden on our farms in L'Albagés, and AKL, a blend of Arbequina, Koroneiki and Lecciana. All are made from early-harvest olives with cold extraction. You can see it in the JANIROC collection.

Keep it away from light, heat, and air: in a cool place, with the bottle tightly closed and away from heat sources. This best preserves its aroma, flavor, and properties.

You can check the phenolic content of our high-polyphenol oils on each product page in the JANIROC collection.

All our products are covered by the legal guarantee of conformity provided for under consumer regulations. As these are food products, each container also shows its best-before date.

Write to us at pons.shop@grup-pons.com or use the form on our contact page.

Write to us with your order details at pons.shop@grup-pons.com or through the contact page and we will help you resolve it as soon as possible. If you need to file a formal complaint, you can request the official complaint forms available to consumers. As an EU consumer, you can also turn to an alternative dispute resolution body; the European Commission maintains the official list of dispute resolution bodies for each country.

On our blog and in our recipes section we publish news, guides, and uses for our products.

Enter your email address in the subscription form in the footer. You can unsubscribe whenever you like.

You can rate products and leave your opinion on each product page, once you have received your order.

We are happy to help. Write to us at pons.shop@grup-pons.com or through our contact page and we will get back to you as soon as possible.